Refund & Liability Policy

This page is the plain-language summary of how refunds, cancellation, and liability work at Newgensales. It summarizes sections 4, 5, and 12 of our Terms of Service, which govern if anything here reads differently.

1. The 30-day money-back guarantee

Every plan is paid upfront and covered by a 30-day guarantee. Cancel in your first 30 days and we refund your payment minus our raw costs: card processing (≈€2.50) and call infrastructure (≈€0.50 per coached call). We don't make money on refunds; we just don't lose it either.

To claim it, email noah@newgensales.ai from your account email within the first 30 days of your subscription. We process the refund to your original payment method through Stripe.

2. Cancellation after 30 days

You can cancel anytime from your billing settings or the Stripe billing portal. Cancellation takes effect at the end of the current billing period and you keep full access until then. Apart from the 30-day guarantee above, fees already paid are non-refundable.

3. Demo workspaces

Demo workspaces we set up before a call are free — no payment is taken until you choose to keep the workspace through checkout, at which point the guarantee above starts from your first payment.

4. Liability, in short

The Service is provided without warranties of any kind, and we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law. The full clause is Terms §12.

5. Questions

Email noah@newgensales.ai — refund requests and billing questions are answered by a human.