Help
Support
Email us
Write to support@newgensales.ai from the email address on your account. We answer by email. Include what you were doing, what you expected, and what happened instead. For a call that went wrong, the date and time of the call and the meeting platform help us find it.
Help inside the app
Signed in, the round ? button at the bottom right opens the help panel. It has short articles on every part of the product: connecting your calendar and meeting platform, booking calls, the notetaker and recording, coaching, replay, leads, forecasting, seats and billing. The same panel has a form that sends a message to us.
Connection guides
- Google Calendar: the notetaker, bookings and your booking link
- Microsoft Outlook: the notetaker, bookings and your booking link
- Google Meet: connecting, using and removing it
- Microsoft Teams: connecting, using and removing it
- Zoom: adding, using and removing the Newgensales app
Account, billing and data
Billing lives at Account > Billing for the account owner. Refunds follow the 30-day guarantee. Your data rights and how to exercise them are in the Privacy Policy; an export and account deletion are available under Account > Privacy and Account > Billing.
Security
To report a security issue, email support@newgensales.ai with "Security" in the subject. Please do not include credentials in the email.